FAQ

FAQ

PAYMENTS
We accept all major credit cards through our secure payment system.

SALES TAX
9.25% sales tax is applied to Tennessee customers. We’ve had people tell us “so-and-so doesn’t charge sales tax… why do you?” We do it because it’s required by law. Sorry. Nobody loves taxes, but Tennessee sales tax pays for our local schools, roads and fire departments.

SHIPPING OPTIONS
Sorry, no international shipping. U.S. packages can be shipped by USPS Media Mail ($4.50 + $0.50 per additional item) or USPS Priority Mail ($9.00 + $1.00 per additional item)

PACKING
We pack records in fresh custom mailers with inserts. Where possible (and with non-sealed LPs), we place the sleeved record BEHIND the album jacket to prevent seams splits.

PICK UP
Local customers can choose the “Hold” option at checkout. Items will be held at our Oak Ridge counter. Check our website for up-to-date shop hours.

RETURNS POLICY
We do not accept returns on sealed products (new vinyl or still-sealed vintage) that have been opened. For any other issues, please contact us and we’ll be happy to make it right.

WE HAVE A PHYSICAL STORE!
Wild Honey Records has a brick-and-mortar location in Tennessee! Visit us in the Knoxville-Oak Ridge area… see our homepage for shop hours and more info.

TRACKING YOUR SHIPMENT
We will send a tracking number when your item(s) ships –– using the email address you have provided at checkout.

CONTACT INFO
For any questions about online orders, please contact us by email using the online form on this page. Please allow 24 hours for a response.

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